Question 1

What are you consultation fees?

Accepted Answer

Consultation fees start at £120 for a 20 minute face-to-face consultation with one of our lead GPs. Home visits can be requested, and cost £295. We prioritise listening to your problems and concerns, whilst creating a tailored management plan with you, to help solve the problem.

Question 2

Can I get a prescription during my consultation?

Accepted Answer

Yes, if clinically appropriate, our doctors can issue private prescriptions, which can be sent to a pharmacy of your choice or emailed to you to collect form any Pharmacy.

Question 3

Do prescriptions cost extra?

Accepted Answer

One prescription is included in your consultation for free. Please Note, the prescription is the written/typed piece of paper which includes the medication name. You take this to the pharmacy. The pharmacy will give you the medication which you would need to pay for.

Question 4

What happens if I miss my appointment?

Accepted Answer

If you miss your appointment please book again. We are unable to offer refunds if you cancel your appointment with less than 48 hours notice.

Question 5

What medications can you prescribe?

Accepted Answer

ThanksDoc GPs can prescribe a wide range of medications for non-emergency conditions, including but not limited to:
Antibiotics for infections (if clinically appropriate)
Allergy medications (e.g., antihistamines, nasal sprays)
Skin treatments (e.g., acne creams, eczema medications)
Pain relief (e.g., anti-inflammatory medications)
Digestive health treatments (e.g., acid reflux medications)
Women’s health medications (e.g., contraception, period delay tablets)
Men’s health treatments (e.g., erectile dysfunction medication, hair loss treatments)
Mental health medications (e.g., antidepressants, anxiety treatments)
Chronic condition management (e.g., asthma inhalers, blood pressure medications)
We do NOT prescribe controlled drugs or medications for emergency conditions.
ThanksDoc does NOT prescribe:
Strong opioid painkillers (e.g., morphine, oxycodone, tramadol)
Sleeping tablets or sedatives (e.g., diazepam, lorazepam)
ADHD medications (e.g., methylphenidate).
If you require urgent medication for a life-threatening condition, please seek immediate medical assistance by calling 999 or visiting your nearest A&E department.
If unsure, please contact your original referrer for more details or see our T+Cs.

Question 6

What medications do you NOT prescribe?

Accepted Answer

To ensure patient safety and reduce risks of misuse, ThanksDoc GPs will not prescribe the drugs listed below.
ThanksDoc does not allow the prescribing of class A,B or C drugs.
ThanksDoc does not allow the prescription of Schedule 1-5 medications.
Z-Drugs
Zopiclone
Zolpidem
Zaleplon

High-Risk Medications
Opioids (e.g., Morphine, Oxycodone, Fentanyl, Codeine, Tramadol, Buprenorphine, Hydromorphone, Methadone)
Benzodiazepines (e.g., Diazepam, Lorazepam, Alprazolam, Clonazepam, Temazepam)
Barbiturates (e.g., Phenobarbital, Secobarbital)
Gabapentinoids (e.g., Gabapentin, Pregabalin)
Strong Stimulants (e.g., Methylphenidate, Dexamfetamine, Modafinil)

Drugs Open to Abuse
Ketamine
GHB/GBL (Gamma-hydroxybutyrate/gamma-butyrolactone)
Anabolic Steroids
Synthetic Cannabinoids

Addictive Drugs
All controlled drugs listed under the Misuse of Drugs Act 1971 and Misuse of Drugs Regulations 2001
Any substance known to have a high potential for dependency or abuse
A comprehensive list of controlled drugs, addictive substances, and medications prone to abuse can be found in the UK Misuse of Drugs Regulations 2001. For further details, refer to the official government guidance: UK Government Controlled Drugs List.

Controlled Substances
ThanksDoc GPs will not prescribe Schedule 1-5 controlled substances. Medications requiring specialist review or long-term monitoring should be referred to an appropriate specialist.

If unsure, please contact your original referrer for more details or see our T+Cs.

Question 7

What medical conditions do you treat?

Accepted Answer

Our experienced GPs provide support for a wide range of non-emergency medical concerns. Our doctors can assess, diagnose, and manage conditions such as:
Minor infections (e.g., ear, throat, urinary tract infections)
Skin conditions (e.g., acne, eczema, rashes)
Allergies and hay fever
Digestive issues (e.g., acid reflux, IBS)
Women’s health concerns (e.g., contraception advice, menstrual issues)
Men’s health concerns (e.g., erectile dysfunction, hair loss)
Mental health support (e.g., anxiety, mild depression)
Minor injuries (e.g., sprains, mild burns)
Chronic condition management (e.g., asthma, diabetes, high blood pressure)

Question 8

Are you an emergency service?

Accepted Answer

We are NOT an emergency service.

We do NOT treat medical emergencies. If you are experiencing any of the following, please call 999 or visit your nearest A&E department immediately:

Chest pain or difficulty breathing
Severe bleeding or head injury
Sudden loss of consciousness
Stroke symptoms (e.g., face drooping, slurred speech)
Severe allergic reactions (anaphylaxis)
Seizures or fits
Suspected broken bones with deformity
Sudden vision loss

If you’re unsure whether your condition requires urgent care, please contact NHS 111 for further guidance.

Question 9

Do you provide sick notes and referrals?

Accepted Answer

Absolutely. If deemed appropriate by the doctor, we can provide sick notes for work or school and referral letters to specialists. These are private sick notes, they do not entitle you to state benefits.

Question 10

Which conditions and services are NOT covered?

Accepted Answer

While our GPs can help with a wide range of medical issues, there are certain services and conditions we do not treat or manage through our platform:

Prescriptions for controlled drugs (including strong painkillers, sleep aids, and some anxiety/depression medications)
Consultations for patients located outside the UK
Repeat prescriptions for ongoing treatments (unless signed up for a membership package, which will include regular monitoring)
Emergency conditions including:

Severe chest pain or suspected heart attack
Seizures or neurological deficits
Sudden or heavy bleeding
Suspected stroke (e.g., facial droop, slurred speech)
Sudden severe pain
Breathing difficulties or persistent breathlessness
Fever with confusion/disorientation
Severe mental health crises (e.g. psychosis, suicidal thoughts)

Pregnancy-related complications
Major trauma or head injuries
Patients undergoing chemotherapy with suspected infection
Dental problems or oral health concerns
NHS referrals or prescriptions
Translation services —  Please book a double appointment if a translator is needed. We can try to provide this free of charge however, in some instances, fees may apply

Care you can trust, Open 7 days a week | 50 Hill Rise, Richmond, TW10 6UB

Wake up worried?

See a GP in Richmond today.

"I would like to thank Dr Kiru for his kindness and understanding when I was unwell and for being the consistent positive voice supporting me through it. I very much appreciate it."

Why choose
Hill Rise Private GP?

Services include

Where to find us

Address

Contact

Opening Hours

Book Your Appointment Now

Frequently asked questions

What are you consultation fees?

Can I get a prescription during my consultation?

Do prescriptions cost extra?

What happens if I miss my appointment?

What medications can you prescribe?

What medications do you NOT prescribe?

What medical conditions do you treat?

Are you an emergency service?

Do you provide sick notes and referrals?

Which conditions and services are NOT covered?

Connecting with You

Book Your Appointment Now

Care you can trust, Open 7 days a week | 50 Hill Rise, Richmond, TW10 6UB

Wake up worried?

See a GP in Richmond today.

"I would like to thank Dr Kiru for his kindness and understanding when I was unwell and for being the consistent positive voice supporting me through it. I very much appreciate it."

Why choose Hill Rise Private GP?

Services include

Where to find us

Address

Contact

Opening Hours

Book Your Appointment Now

Frequently asked questions

What are you consultation fees?

Can I get a prescription during my consultation?

Do prescriptions cost extra?

What happens if I miss my appointment?

What medications can you prescribe?

What medications do you NOT prescribe?

What medical conditions do you treat?

Are you an emergency service?

Do you provide sick notes and referrals?

Which conditions and services are NOT covered?

Connecting with You

Book Your Appointment Now

Why choose
Hill Rise Private GP?