Home Visit

Cancellation Policy

If you miss your appointment please book again. We are unable to offer refunds if you cancel your appointment with less than 48 hours notice. While our GPs can help with a wide range of medical issues, there are certain services and conditions we do not treat or manage through our platform: Prescriptions for controlled drugs (including strong painkillers, sleep aids, and some anxiety/depression medications) Consultations for patients located outside the UK Repeat prescriptions for ongoing treatments (unless signed up for a membership package, which will include regular monitoring) Emergency conditions including: Severe chest pain or suspected heart attack Seizures or neurological deficits Sudden or heavy bleeding Suspected stroke (e.g., facial droop, slurred speech) Sudden severe pain Breathing difficulties or persistent breathlessness Fever with confusion/disorientation Severe mental health crises (e.g. psychosis, suicidal thoughts) Pregnancy-related complications Major trauma or head injuries Patients undergoing chemotherapy with suspected infection Dental problems or oral health concerns NHS referrals or prescriptions Translation services — Please book a double appointment if a translator is needed. We can try to provide this free of charge however, in some instances, fees may apply.

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